The High Availability, Inc. team has worked with a lot of incredibly talented IT teams over the last twenty years. To celebrate our customers and their achievements, we will be highlighting one of our customers each quarter!
For our second Customer Spotlight, we had the opportunity to sit down with Craig Green, Assistant Vice President Enterprise Infrastructure at Marlin Business Services Corp.
What is your role within the organization?
I am the Assistant Vice President of Enterprise Infrastructure
Tell us about your organization…
[Marketing] Since 1997, Marlin has been a nationwide provider of equipment and software financing, specializing in providing innovative financing solutions for small businesses. We finance a wide array of commercial equipment across many different industries. To round out our financing solutions, we also offer working capital loans for any type of business need such as expansion, inventory, staffing and more.
What is your #1 product/service/offering?
[Marketing] Marlin specializes in a fast, easy process to obtain financing, whether it’s equipment financing or a working capital loan.
What do you wish the other departments at Marlin Capital Solutions knew about your department?
That IT does more than just support tickets, major projects are being worked on all the time.
What is the most important thing you are working on right now?
We are current implementing a new Unified Communications platform companywide.
What are your team’s greatest strengths?
I consider Marlin’s IT teams greatest strength to be its dedication and understanding of the business. Also, doing a lot with a little. We are not a large IT department but find ways to produce quality large amounts of work each year.
What are your top 3 IT initiatives over the next 12 months?
- Salesforce implementation across several departments
- Unified Communications system implementation
- Cybersecurity initiatives
What is the biggest challenge your team is currently facing?
Keeping up with all the new cybersecurity threats.
When did you start working with High Availability, Inc.?
We started working with HA in March of 2013.
Why did you pick High Availability, Inc. as your trusted advisor?
Prior experience working with HA at my previous company. Their technical knowledge is the best I have ever experienced compared against any other vendor.
In what areas has H.A. helped transform your business?
Hyper-Converged Infrastructure, Enterprise LAN/WAN Networking, Security and Storage. The rapid rate at which we grew our environment call for some major changes and HA was there with us every step of the way.
What do you predict your team will be working on in the next 3-5 years?
Over the next 3 to 5 years we will continue improving our networking infrastructure, cybersecurity, and cloud-based initiatives with the help of HA.
Describe your H.A. sales rep in three words – be nice!
Steve Eisenhart is honest, knowledgeable, and customer-oriented.