SLA’s Matters - Unlike other managed service providers, High Availability, Inc. provides SLAs to our clients; these matter! Every solution that H. A. Inc. delivers has an associated PAC (Protection and Availability Class) assigned to it. H. A. believes SLAs should fit the solution, and the penalties should align with the agreements’ percentage of availability.
All H. A. clients have full visibility into the resources their organization is consuming. Nothing is hidden.
Network Management as a Service
As your trusted network team, allow us to manage and maintain your communication needs. Our team of network engineers have expertise in the areas of security, performance, and configuration management. Our engineers will evaluate your environment, make recommendations for best practices, and maintain the environment to optimize performance and security.
IT Service Management as a Service
To enable your organization’s IT team to focus on your business, H. A. can manage your on-premise assets including servers, network devices, storage systems, and software.
H. A. will keep your infrastructure operating at peak levels with:
- 24x7 Operations Center monitoring, intelligent escalations, and remediation
- Alert escalations with custom escalation paths based on your needs
- Vendor escalation and management
- Level 2 and 3 escalations on staff to manage incidents