Collaboration

High Availability, Inc. provides fully-integrated Collaboration Solutions to meet all your business communication needs. We provide flexible and highly customized solutions for various communication channels, including voice, video, customer care, and conferencing.

Voice and Voicemail

Collaboration

In today’s work environment, users need a single, integrated and powerful interface to meet their voice communication needs. Our collaboration solutions allow employees to effectively make voice calls with each other, and access voicemail, from around the globe from any device, whether it’s a laptop in the corporate office or a smartphone from the road.

Video

Collaboration

Many businesses are still operating with complex legacy video technology. At High Availability, Inc., we provide plug-and- play video solutions with easy to start, one-button- to-push video calls. Our video endpoint portfolio includes room based endpoints, desk video endpoints, and IP-based soft video endpoints. Implementing a video calling solution allows for reduced travel costs, and improved productivity and collaboration, through virtual face-to- face communication.

Conferencing

Collaboration

We understand that, in today’s world, not all business is conducted from a desk in a traditional office setting. Nonetheless, collaboration between employees in different locations still needs to occur. We offer audio, video and data conference solutions that allow users to join conferences using one-button-to- click from any device. We give you the flexibility to choose cloud-based, on-premise, or hybrid audio/video bridges to best suite your unique business needs.

Customer Care

Collaboration

We’re here to help your organization deliver a smooth, seamless digital experience to your customers and end users. The experienced engineers at High Availability, Inc. deliver customized products to optimize your contact center operations through intelligent queuing, application integration, and detailed reporting. We enable the freedom of choice, whether your end users prefer to interact with agents using omnichannels, voice, video, web chat or email.